Zonke Monitoring Systems

Monitoring Solutions For The Gambling Industry

ZMS Customer Care: Tel: +27 861 296 653

Account Managers falls within the Customer Relations Management department. The account that they manage are the LPM Route Operators. The department is managed by Ms. Melinda van den Berg. Reporting to Melinda is Nontobeko Kapie and Thobekile Mokebe. Thobekile is responsible for managing the Vukani Gaming Corporation, Pioneer Slots, Bathusi Gaming & Crazy Slots; whereas Nontobeko is responsible for managing Grand Parade Investments and the Goldrush Group.

Nontobeko Kapie

Nontobeko_Kapie

Thobekile Mokebe

Thobekile_Mokebe

The objectives of this division are:

  • To ensure optimal service delivery
  • To understand the needs of customers
  • To assist the industry in effective roll-outs including site connectivity rollout (Fastnet)
  • To provide quality assurance of services supplied by ZMS and its sub-contractors
  • To ensure effective communication to all stakeholders
  • Effective relationship and brand building
  • To collate trends and provide effective problem solving and system fix initiatives
  • To submit change requests in ensuring effective operations for industry stakeholders

 

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