From the CEO’s desk – 6 September 2012
As we reach the end of the 2012 financial year, I would personally like to thank all the stakeholders, especially the Route Operators for their continued support. Their perseverance in rolling out additional sites and machines, during these trying economic conditions coupled with regulatory challenges, has contributed a lot towards the growth of the LPM industry.
The overall number of machines was below the projected number for 2012 (7442 against projected 7812). The highest deficit in the number of machines was experienced in Kwazulu-Natal, due to the absence of a Board for a considerable period of time. Gauteng contributed handsomely to the rollout, reaching 1360 machines. The Western Cape on the other hand continues to generate the highest average GGR (in excess of R4500) per machine per week. The number of machines per province at the end of June 2012 is depicted below.
On a sad note, ZMS lost one of its newly employed Technical Support Agent, Mr Sipho Khulu during the month of June 2012. Sipho joined ZMS on the 3rd of January and was already proving to be a valuable member of the ZMS family. He is sorely missed by all at ZMS.
On the technological front, ZMS moved its infrastructure to a new state of the art Internet Solutions Data centre in Parklands. This included an upgrade to the latest IT hardware and operating systems. To ensure business continuity, ZMS moved its Disaster Recovery Site to a different service provider, Datapro. The Disaster Recovery Plan, which entails switching over from the primary to the secondary site was successfully tested in January 2012 and we are proud to announce that downtime experienced was less than 1 hour. We are in the process of rolling out Qlikview reporting tool, which replaces Proclarity, as well as Secure Connect, which gives the user access from anywhere (provided there is internet access). Further, ZMS is reviewing its CEMS technology and an announcement will be made in due course.
In preparation for the 2013 financial year, ZMS embarked on a restructuring process, which we believe will improve our service to the industry. Mr Vusi Nogwebu was appointed the Customer Relations Manager (CRM) and is responsible for the Technical Support Centre (Helpdesk) and the Route Operators Account Management role. Ms Melinda Maich was appointed the Quality Manager responsible for Manufacturer Support and quality assurance. The management of the Service Level Agreement with the National Gambling Board remains the responsibility of the ZMS CEO, while the interaction with provincial gambling boards will be a shared responsibility between the CEO and Mr Vusi Nogwebu.
ZMS is currently in the process of diversifying its business. We partnered with Key Systems Incorporated, a company based in New York, USA to bring a new product for Asset and Key Management into the African Continent. ZMS is the sole distributor for Key Systems in Africa. Exhibitions have been held both locally and outside South Africa, viz. IFSEC West Africa in Lagos Nigeria and IFSEC South Africa held at Gallagher Estate in Midrand. The response has been remarkable. We look forward to introducing these solutions to our customers.
Through ZMS’ CSI initiatives, we are proud to have been involved in bringing smiles to the faces of those less fortunate. An amount of R257 209.00 was spent in the different Provinces. ZMS paid school fees for the children at the Izulu Orphans in Empangeni, KZN. Renovations were done at the Moses Maren Mission, a children’s home in Eikenhof, Gauteng. School books were also bought for the learners at Bhulungula in the Eastern Cape. These are just a few of the CSI projects ZMS embarked on.
An amount of R759 383.00 was spent on Enterprise Development in the different provinces. Solani Computer Solutions, which provides 1st level SDL repairs in KwaZulu Natal, received a bulk of the funds. The balance was spent on contractors in Limpopo, Mpumalanga and North West provinces.
We look forward to the Route Operator tender process in the Northern Cape, which will be the final province to start the rollout of LPMs. We trust that the process will run smooth and licenses issued within a reasonable timeframe. ZMS will support the Northern Cape Gambling Board with this process as we did with other provinces.
I wish to take this opportunity to wish the operators a profitable and successful 2012/3. Our team is ready to support you. Please feel free to contact me any time should our service not meet your expectations.